Refund policy
Return and Refund Policy
We want you to be satisfied with your purchase. However, refunds and returns are only accepted for items that are damaged, defective, or incorrect. No refunds will be issued for items in normal condition or for standard sales.
If you receive a damaged or incorrect item, please contact us at dearlarra at gmail.com within 48 hours of receiving your item.
Eligible Returns
To be eligible for a return, your item must be:
- Damaged, defective, or incorrect upon arrival
- Reported within 48 hours of delivery
- Accompanied by proof of purchase
- Supported with clear photos of the issue
Non-Returnable Items
We are unable to accept returns or provide refunds for:
- Items in normal condition
- Opened or used products (unless defective)
- Items without original packaging
- Products damaged due to misuse
- Sale or promotional items (unless damaged or incorrect)
- Damaged or Incorrect Items
Please inspect your order upon delivery. If your item is damaged, defective, or incorrect, contact us within 48 hours with your order number and photos of the issue.
We will review the case and arrange a replacement or refund where applicable.
Refunds
Refunds are only issued for approved cases involving damaged, defective, or incorrect items.
Once your claim is reviewed and approved, your refund will be processed to your original payment method. Please note that it may take several business days for your bank or payment provider to complete the transaction.
Return Shipping
Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.